{"id":16,"date":"2025-09-30T23:40:11","date_gmt":"2025-09-30T20:40:11","guid":{"rendered":"https:\/\/ieggroup.eu\/?page_id=16"},"modified":"2025-12-13T19:58:06","modified_gmt":"2025-12-13T16:58:06","slug":"leistungsportfolio","status":"publish","type":"page","link":"https:\/\/ieggroup.eu\/en\/leistungsportfolio\/","title":{"rendered":"Service portfolio"},"content":{"rendered":"<section class=\"section\" id=\"section_1268070948\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-156410795\">\n\n\n\t<div id=\"col-1386136364\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3452258648\" class=\"text\">\n\t\t\n\n<h2 style=\"font-weight: bold; margin-bottom: 5px;\">OVERVIEW OF SERVICE PORTFOLIO<\/h2>\n<h3 style=\"color: #b31e2d; font-weight: 600; margin-top: 0;\"><span style=\"color: #33cccc;\">PERFECTLY FITTING SOLUTIONS<\/span><\/h3>\n<p>At IEG Group, we combine expertise, technology, and a human touch to offer the right communication solution for every company. Our four areas of expertise cover the entire spectrum of modern customer communication \u2013 from service to sales, from back office to social media.<\/p>\n\t\t\n<style>\n#text-3452258648 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1652658326\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2048320311\" class=\"text\">\n\t\t\n\n<h5 style=\"background: #74C5BD; color: #fff; padding: 12px 15px; border-radius: 6px; text-align: center;\">INBOUND<\/h5>\n\n\t\t\n<style>\n#text-2048320311 {\n  color: rgb(74, 209, 209);\n}\n#text-2048320311 > * {\n  color: rgb(74, 209, 209);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"service-accordion inbound-accordion\">\n<details>\n<summary>1st-Level \/ Info-Line (Overflow \/ Complete)<\/summary>\n<div class=\"service-content\">\n<p>\n        We can handle your customer dialogue completely or as an overflow solution in high-volume situations.<br \/>\n        Call volumes. Flexible scalability ensures your service level targets remain met.<br \/>\n        Secure at all times.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Off-hours telephony &amp; 24\/7 service<\/summary>\n<div class=\"service-content\">\n<p>\n        Your customers never sleep \u2013 and neither do we. Our 24\/7 service guarantees<br \/>\n        Continuous availability, even on weekends and public holidays.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Customer Service &amp; Care (special hotlines)<\/summary>\n<div class=\"service-content\">\n<p>\n        Whether it&#039;s complaints, orders, or specific service hotlines \u2013 we provide<br \/>\n        Trained teams are ready to competently represent your company.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>2nd-Level Support \/ Case Resolution<\/summary>\n<div class=\"service-content\">\n<p>\n        Our specialist departments handle complex requests and guide them to the<br \/>\n        final solution and document all processes to the highest standards.<br \/>\n        Quality standards.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Up- and cross-selling<\/summary>\n<div class=\"service-content\">\n<p>\n        We specifically train our employees to conduct service conversations in<br \/>\n        Transforming sales potential \u2013 empathetic and professional.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>New customer acquisition (inbound lead handling)<\/summary>\n<div class=\"service-content\">\n<p>\n        Incoming requests are qualified, categorized, and sorted into<br \/>\n        Converted into sales-relevant leads.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Foreign language and translation services<\/summary>\n<div class=\"service-content\">\n<p>\n        Multilingual teams handle calls in over 15 languages and ensure security.<br \/>\n        international brand presence and customer satisfaction.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Technical support<\/summary>\n<div class=\"service-content\">\n<p>\n        From software questions to hardware problems \u2013 we offer solution-oriented support.<br \/>\n        Technical support with high first-call resolution.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Order acceptance<\/summary>\n<div class=\"service-content\">\n<p>\n        We handle the entire order process \u2013 from acceptance to the<br \/>\n        Input until redirection to your ERP system.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<\/div>\n\t<div class=\"ux-menu stack stack-col justify-start hidden\">\n\t\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" rel=\"test\">\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\t1st-Level \/ Info-Line\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tOff-peak telephone service 24\/7\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tCustomer Service &amp; Care\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\t2nd-Level Support\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tUp- and cross-selling\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tNew customer acquisition\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tForeign Language Service\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tTechnical support\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tOrder acceptance\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-416227560\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h5 style=\"background: #9fe2bf; color: #fff; padding: 12px 15px; border-radius: 6px; text-align: center;\">\n  OUTBOUND<br \/>\n<\/h5>\n<div class=\"service-accordion outbound-accordion\">\n<details>\n<summary>B2B &amp; B2C campaigns<\/summary>\n<div class=\"service-content\">\n<p>\n        Campaigns for lead generation that are individually tailored to your target group,<br \/>\n        Appointment scheduling and sustainable revenue growth.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Welcome call<\/summary>\n<div class=\"service-content\">\n<p>\n        Professional welcome calls for new customers to build trust,<br \/>\n        Strengthening customer loyalty and reducing cancellation rates.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>New customer acquisition<\/summary>\n<div class=\"service-content\">\n<p>\n        Our sales professionals identify, contact, and qualify<br \/>\n        efficient and results-oriented acquisition of potential new customers.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Customer loyalty &amp; support<\/summary>\n<div class=\"service-content\">\n<p>\n        Structured support pathways with follow-ups, needs assessment<br \/>\n        and individually tailored offers.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Customer retention<\/summary>\n<div class=\"service-content\">\n<p>\n        Psychologically trained retention teams reduce churn rates.<br \/>\n        measurable and strengthen long-term customer loyalty.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Up- and cross-selling<\/summary>\n<div class=\"service-content\">\n<p>\n        Data-driven sales conversations to increase customer lifetime value<br \/>\n        and sustainable revenue growth.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Appointment booking service<\/summary>\n<div class=\"service-content\">\n<p>\n        Qualified appointment scheduling for your field service with a focus on<br \/>\n        on probability of completion and efficiency.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Lead generation \/ opt-in renewal<\/summary>\n<div class=\"service-content\">\n<p>\n        GDPR-compliant lead generation and opt-in updates as a basis<br \/>\n        every successful sales strategy.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<\/div>\n\n\t<div id=\"text-931202411\" class=\"text hidden\">\n\t\t\n\n<h5 style=\"background: #9fe2bf; color: #fff; padding: 12px 15px; border-radius: 6px; text-align: center;\"><a href=\"https:\/\/ieggroup.eu\/index.php\/leistungsportfolio\/outbound\/\">OUTBOUND<\/a><\/h5>\n\t\t\t<\/div>\n\t\n\t<div class=\"ux-menu stack stack-col justify-start hidden\">\n\t\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tB2B &amp; B2C campaigns\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tWelcome call\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tNew customer acquisition\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tCustomer loyalty &amp; support\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tCustomer retention\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tUp- and cross-selling\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tAppointment booking service\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tLead generation\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tOPT-IN renewal\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1444333893\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h5 style=\"background: #b6d0e2; color: #fff; padding: 12px 15px; border-radius: 6px; text-align: center;\">\n BACK OFFICE<br \/>\n<\/h5>\n<div class=\"service-accordion backoffice-accordion\">\n<details>\n<summary>Email processing<\/summary>\n<div class=\"service-content\">\n<p>\n        We will handle the professional processing of your written documents.<br \/>\n        Customer dialogue \u2013 efficient, empathetic and fully compliant with corporate identity guidelines.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>White-Mail Service<\/summary>\n<div class=\"service-content\">\n<p>\n        Structured processing of unassigned or general<br \/>\n        Customer inquiries with clear workflows and defined responsibilities.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Lettershop<\/summary>\n<div class=\"service-content\">\n<p>\n        From personalized mail merges to postal campaigns \u2013<br \/>\n        Our lettershop offers scalable, professional shipping solutions.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Case processing<\/summary>\n<div class=\"service-content\">\n<p>\n        Our back office specialists relieve the burden on your internal team with<br \/>\n        administrative tasks such as contract management, complaint management<br \/>\n        or structured data maintenance.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<\/div>\n\n\t<div id=\"text-526648938\" class=\"text hidden\">\n\t\t\n\n<h5 style=\"background: #b6d0e2; color: #fff; padding: 12px 15px; border-radius: 6px; text-align: center;\"><a href=\"https:\/\/ieggroup.eu\/index.php\/leistungsportfolio\/backoffice\/\">BACK OFFICE<\/a><\/h5>\n\t\t\t<\/div>\n\t\n\t<div class=\"ux-menu stack stack-col justify-start hidden\">\n\t\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tEmail processing\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tWhite-Mail Service\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tLettershop\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tCase processing\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1019438146\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h5 style=\"background: #BADDFA; color: #1e1e1e; padding: 12px 15px; border-radius: 6px; text-align: center;\">\n  SOCIAL MEDIA<br \/>\n<\/h5>\n<div class=\"service-accordion social-accordion\">\n<details>\n<summary>Operator service<\/summary>\n<div class=\"service-content\">\n<p>\n        We take care of the daily management of your social media channels,<br \/>\n        moderate comments and ensure a consistent, professional environment<br \/>\n        Brand communication.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Feedback Management<\/summary>\n<div class=\"service-content\">\n<p>\n        Fast, solution-oriented responses to praise, criticism and inquiries<br \/>\n        Strengthen your online reputation and customer loyalty sustainably.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Social Media Chat<\/summary>\n<div class=\"service-content\">\n<p>\n        Direct, personalized communication via Messenger, Facebook<br \/>\n        and Instagram increases reach and response speed<br \/>\n        and customer satisfaction.\n      <\/p>\n<\/p>\n<\/div>\n<\/details>\n<\/div>\n\n\t<div id=\"text-2427483831\" class=\"text hidden\">\n\t\t\n\n<h5 style=\"background: #BADDFA; color: #1e1e1e; padding: 12px 15px; border-radius: 6px; text-align: center;\"><a href=\"https:\/\/ieggroup.eu\/index.php\/leistungsportfolio\/social-media\/\">SOCIAL MEDIA<\/a><\/h5>\n\t\t\t<\/div>\n\t\n\t<div class=\"ux-menu stack stack-col justify-start hidden\">\n\t\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tOperator service\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tFeedback Management\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/ieggroup.eu\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tSocial Media Chat\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-156410795 > .col > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1268070948 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n  background-color: #ffffff;\n}\n@media (min-width:550px) {\n  #section_1268070948 {\n    padding-top: 0px;\n    padding-bottom: 0px;\n  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