OVERVIEW OF SERVICE PORTFOLIO
PERFECTLY FITTING SOLUTIONS
At IEG Group, we combine expertise, technology, and a human touch to offer the right communication solution for every company. Our four areas of expertise cover the entire spectrum of modern customer communication – from service to sales, from back office to social media.
INBOUND
1st-Level / Info-Line (Overflow / Complete)
We can handle your customer dialogue completely or as an overflow solution in high-volume situations.
Call volumes. Flexible scalability ensures your service level targets remain met.
Secure at all times.
Off-hours telephony & 24/7 service
Your customers never sleep – and neither do we. Our 24/7 service guarantees
Continuous availability, even on weekends and public holidays.
Customer Service & Care (special hotlines)
Whether it's complaints, orders, or specific service hotlines – we provide
Trained teams are ready to competently represent your company.
2nd-Level Support / Case Resolution
Our specialist departments handle complex requests and guide them to the
final solution and document all processes to the highest standards.
Quality standards.
Up- and cross-selling
We specifically train our employees to conduct service conversations in
Transforming sales potential – empathetic and professional.
New customer acquisition (inbound lead handling)
Incoming requests are qualified, categorized, and sorted into
Converted into sales-relevant leads.
Foreign language and translation services
Multilingual teams handle calls in over 15 languages and ensure security.
international brand presence and customer satisfaction.
Technical support
From software questions to hardware problems – we offer solution-oriented support.
Technical support with high first-call resolution.
Order acceptance
We handle the entire order process – from acceptance to the
Input until redirection to your ERP system.
OUTBOUND
B2B & B2C campaigns
Campaigns for lead generation that are individually tailored to your target group,
Appointment scheduling and sustainable revenue growth.
Welcome call
Professional welcome calls for new customers to build trust,
Strengthening customer loyalty and reducing cancellation rates.
New customer acquisition
Our sales professionals identify, contact, and qualify
efficient and results-oriented acquisition of potential new customers.
Customer loyalty & support
Structured support pathways with follow-ups, needs assessment
and individually tailored offers.
Customer retention
Psychologically trained retention teams reduce churn rates.
measurable and strengthen long-term customer loyalty.
Up- and cross-selling
Data-driven sales conversations to increase customer lifetime value
and sustainable revenue growth.
Appointment booking service
Qualified appointment scheduling for your field service with a focus on
on probability of completion and efficiency.
Lead generation / opt-in renewal
GDPR-compliant lead generation and opt-in updates as a basis
every successful sales strategy.
BACK OFFICE
Email processing
We will handle the professional processing of your written documents.
Customer dialogue – efficient, empathetic and fully compliant with corporate identity guidelines.
White-Mail Service
Structured processing of unassigned or general
Customer inquiries with clear workflows and defined responsibilities.
Lettershop
From personalized mail merges to postal campaigns –
Our lettershop offers scalable, professional shipping solutions.
Case processing
Our back office specialists relieve the burden on your internal team with
administrative tasks such as contract management, complaint management
or structured data maintenance.
